top of page

Frequently asked questions

  • What materials are used to make the jewelry?
    We use 18k Gold and Platinum exclusively for all our jewelry.
  • What services do you offer?
    We sell ready-made jewelry designs and offer jewelry customization and repurposing services. For inquiries, please contact us here.
  • Where are you located?
    Flagship Boutique (Singapore) Takashimaya Singapore, Level 1 Fine Jewellery Area 391 Orchard Road Singapore 238873 Atelier & Head Office (Tokyo, by appointment only) 2-14-10-402 Sangenjaya, Setagaya-ku, Tokyo 154-0024, Japan
  • Is there a warranty for the jewelry?
    Yes, all jewelry come with a one-year warranty.
  • What are some of the general cleaning or care for jewelry?
    Caring for Gold and Platinum Avoid exposing these precious metals to chemicals as they may cause discoloration and or damage. Caring for Gemstones Different stones require different care. In general, avoid exposing gemstones to sunlight for extended period of time as it may cause discoloration. To find out more about caring for a specific type of stone, feel free to leave us a message here. Jewelry Cleaning Most jewelry can be cleaned with a soft brush and warm soapy water. For gemstones that scratch easily such as pearls, we recommend wiping with a clean cloth after wearing. Visit here for step-by-step jewelry care and cleaning instructions.
  • How frequent should I clean my jewelry?
    Wipe your jewelry regularly with a chamosis leather cloth to maintain it at its best condition. The chamosis leather cloth is also suitable for cleaning delicate stones such as pearls, opals, and ambers.
  • How should I store my jewelry?
    Store your jewelry in a dry and shaded area at room temperature, keep them away from direct sunlight. Keep your jewelry separately as they might scratch one another.
  • Can I wear my jewelry when playing sports?
    We do not advise wearing jewelry when playing sports. Please refrain from wearing your jewelry when exercising or doing any rigorous activities.
  • Can I wear my jewelry in the pool or the sea?
    We do not advise wearing jewelry when in the pool or the sea. Exposure to chlorine or saltwater may cause discoloration of jewelry.
  • How do I take care of and clean gemstones?
    Gemstones can be grouped into precious and semi-precious stones. Precious stones—Diamond, Sapphire, Ruby, Emerald etc. Except for Emerald, these precious stones can be cleaned with domestic mechanical cleaner. However, we recommend you to send your gemstone for professional cleaning to ensure that a suitable method is applied. Semi-precious stones—Amethyst, Topaz, Citrine, Aquamarine etc. Cleaning semi-precious stones with either a microfiber polishing cloth, a damp towel, or with warm soapy water and a soft brush is sufficient. Before cleaning, always check if your gemstone has been treated. Treated gemstones may react unfavorably to cleaning.
  • How do I take care of and clean delicate gemstones like Pearls and Opals?
    We do not recommend cleaning Pearls and Opals with a mechanical cleaner as it may cause them to lose their sheen or damage them. Clean them with a damp cloth only when needed. Avoid spraying perfumes, fragrances, or hairspray on Pearls as they react badly to acids and alcohol. Avoid wearing them when showering as it will dull their sheen over time. Avoid storing pearl jewelry with others as Pearls are soft and scratch easily. If possible, store them in different compartments.
  • How do I take care of and clean precious metals?
    While we recommend cleaning Gold and Platinum with a specially formulated solution, using mild dish soap with warm water and a soft toothbrush will suffice. Have your jewelry looked at half-yearly or annually. This is to check the condition of its stone setting (if any) and to maintain its shine.
  • How long does it take to customize engagement rings and wedding bands?
    Customization—from placing an order to design selection and order delivery—takes around 1½ to 2 months to complete. Feel free to share with us your timeline and needs. We will do our best to meet them.
  • How long does it take to resize the ring/fix the stone setting?
    All repair works will be carried out at our atelier in Japan, therefore, it takes around 1 month to resize a ring or fix stone-setting.
  • What is the average price of an engagement ring? Does customization cost more?
    While it is often said that one should spend a few months’ salaries on an engagement ring, this does not necessarily hold today. In recent years, we have forged engagement rings that cater to our customers’ preferences while working within their financial means. Our average custom-made orders range from SGD2,000 to SGD4,000.
  • How much does a wedding band cost?
    FUJIMORI’s bespoke wedding bands start from SGD800 (tax inclusive). Our average orders range from SGD900 to SGD1,300 for a single wedding band; SGD1,800 to SGD2,600 for a pair of wedding bands.
  • When do I make a payment?
    A 50% deposit has to be made at our Takashimaya Singapore flagship boutique upon design confirmation. The remaining payment can be made upon collection of the jewelry. We do not accept overseas orders or online transactions at the moment.
  • What are the options for engraving?
    Our complimentary engraving comes in 2 font types and up to 15 characters*. See more under "Engraving" here. *Characters include alphabets, numerals, and complimentary symbols. ⠀ Customized font types and or symbols come with an additional fee.
  • Can I engrave on the outer wall of the ring?
    Yes. Engraving on the outer wall of the ring is done via the laser marking technique. Laser marking technique not only can engrave initials but also handwriting and illustrations. To find out more, please feel free to drop us an inquiry at
  • Can I engrave on a pair of wedding bands such that when placed together the engraving becomes complete?
    Yes. This can be achieved via the laser marking technique. At an additional fee, you can engrave the desired symbols or illustrations. To find out more, please feel free to drop us an inquiry at
  • Can I engrave emoji or kaomoji symbols on my ring?
    Yes. This can be achieved on both inner and outer walls of the rings via the laser marking technique.
  • What are the materials used to make a ring?
    We use platinum 950 and 18K gold—yellow gold, rose gold, white gold, champagne gold, lime gold—and silver to make our jewelry. As the prices of materials fluctuate rapidly, the prices of wedding jewelry may change from time to time.
  • Why does white gold appear grayish?
    Many white gold jewelry pieces have a layer of rhodium plating to increase its shine and luster. However, to prolong the life of the precious metal, our we do not apply rhodium plating to our white gold, hence its original shade with a hint of gray.
  • How would you describe the colors of champagne gold and lime gold?
    Champagne gold is a beautiful and soft shade between white gold and yellow gold. It is one of the more popular metals for wedding jewelry. Lime gold is yellow gold with a bluish tint. This color leaves a stylish and individualistic impression. ⠀ At FUJIMORI Weddings, our champagne gold is created in-house.
  • Which is more durable, platinum or gold?"
    Platinum is more durable than gold because of its higher density. Nonetheless, platinum is considered a soft metal on the Mohs Hardness Scale; this means that harder materials (those of a higher hardness indication number than platinum) on the Mohs Hardness Scale may scratch it. Something fascinating! When gold is scratched, the scratched bit is lost. When platinum is scratched, the scratched bit "moves" from one place on the ring to another, developing a slightly frosted finish known as a patina. This gives the jewelry a charming antique and worn look.
  • What is the difference between platinum and white gold?
    Platinum has a higher melting point than white gold, and therefore more resistant to scratches. Nonetheless, both platinum and white gold rings have high durability and can last a lifetime under normal wearing conditions. ⠀ Platinum also appears brighter than pure white gold. Many white gold jewelry pieces have a layer of rhodium plating to increase its shine and luster. However, to prolong the life of the precious metal, our we do not apply rhodium plating to our white gold, hence its original shade with a hint of gray.
  • What is the average size and price of a diamond? What should I look out for when picking a diamond?
    The price of a diamond is determined by its size and grade. On average, 0.2 to 0.5 carat diamonds are popular. Some pick diamonds of a bigger size, while others choose those of a higher quality. Whatever your criteria for diamonds and gemstones, our designers will guide you through the selection process. Find out more on the guide to selecting diamonds here.
  • Can I provide my own diamond for a custom-made order?
    Yes. There will be no additional charge on the gemstone. Please bring along the certificate of authenticity if possible. Otherwise, we can also prepare a certificate of authenticity at a fee.
  • Do your diamonds come with a certificate of authenticity?
    Diamonds above 0.2 carat purchased at FUJIMORI Weddings come with a certificate of authenticity. These diamonds have undergone diamond grading standards and regulations under the Central Gem Laboratory (CGL) and GIA Japan.
  • Can I purchase loose stones for a custom-made order?
    Yes, we will source for gemstones that satisfy your criteria. Please feel free to drop us an inquiry at
  • Is it strange for a couple to have different wedding band designs?
    Although matching wedding bands are popular, there are many couples whose wedding bands are not identical in design details and textures.
  • I don’t know what kind of jewelry suits me because I don’t have a habit of wearing them.
    Leave it to our jewelry experts! We will work closely with you on your one-of-a-kind jewelry to understand your likes, personality, lifestyle etc. while working within your budget. Please feel free to drop us an inquiry at
  • What technique is used to forge the jewelry?
    We use the hand-forging technique, which involves lengthening, rounding, soldering, filing, chiselling the metal etc. with tools to achieve the desired look of the ring. It brings out the sharp and supple texture of the precious metals while giving them a delicate and comfortable finish.
  • How can I send my jewelry for repair?
    Please bring your jewelry to our Takashimaya Singapore boutique for repair. Alternatively, you may bring your jewelry to our atelier in Tokyo after making an appointment at
  • My diamond seems to lose its shine over time. Why is this so?
    Diamonds look duller than before because they got dirty. For instance, the oils on our fingers or the dirt accumulated when wearing your jewelry can dirty diamonds, causing them to lose their shine. With proper cleaning, diamonds can regain their brilliance.
  • How can I clean my diamond ring at home?
    Brush your diamond jewelry gently with a mixture of lukewarm water with a pH-neutral detergent. Rinse the jewelry thoroughly with water and pat dry with a soft cloth. Alternatively, please feel free to bring your jewelry to our boutique for complimentary cleaning as part of our after-sales service.
  • How to clean jewelry at home?
    There are different cleaning methods for different materials, but all methods must be applied gently. ⠀ Platinum/18K Gold Brush gently with lukewarm water. Rinse thoroughly and pat dry. If you spot deep scratches or a warp in shape, please bring your jewelry to our boutique for maintenance. ⠀ Silver Brush gently with lukewarm water. Rinse thoroughly and pat dry. Polish any darkened surfaces with a silver polishing cloth. Never wear your silver jewelry to onsen as it may discolor. If your silver jewelry is discolored, please feel free to bring it to our boutique for maintenance. ⠀ Diamond/Ruby/Sapphire Brush gently with lukewarm water. Rinse thoroughly and pat dry. Even though these gemstones are harder and can better withstand water and heat, please treat them with care and avoid exerting force on them. ⠀ Emerald/Moonstone/Semi-precious stones Brush gently with lukewarm water. Rinse thoroughly and pat dry. As these gemstones are more fragile, avoid cleaning them with ultrasonic cleaner as it may cause the stones to chip or break.
  • How to care for pearl jewelry?
    Pearls are sometimes given as wedding gifts. As they are very delicate, avoid exposing pearls to dryness, acidic content and cosmetics as they may cause damage to pearls.
  • Can I visit the atelier or place an order there when I go to Japan?
    Yes you may, but you will have to make an appointment at before you visit.
  • Can I cancel my order?
    We do not allow order cancellations nor accept returns for jewelry delivered. Nonetheless, please do not hesitate to let us know your circumstances, we will do our best to cater to your needs and concerns. Drop us a call or an email at
bottom of page